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Terms and Conditions of Sale
Madame Coco B.V, a private company with limited liability (besloten vennootschap met beperkte aansprakelijkheid), duly incorporated and validly existing under the laws of the Netherlands, having its statutory seat and registered offices at Strawinskylaan 1143, Tower C-11, in (1077 XX) Amsterdam, the Netherlands and registered with the Trade Register of the Dutch Chamber of Commerce under number 68774567
E-Mail : customerservice@madamecoco.com
The acceptance of the terms and conditions of sale there implies the enforcement of these conditions. They apply to all orders placed by the customer on the site MADAMECOCO.COM They involve a contract between MADAME COCO and the customer.
These general conditions of sale may be subject to amendment, the version that applies to the customer order is the version that is on the site on the date that the customer places their order. Changes to these terms of sale are binding for customers purchasing after they are posted on line and cannot be applied retrospectively to transactions previous to this date.
Madame Coco Products are exclusively intended to be sold to end consumers for their personal use with the exclusion of all resellers or intermediaries acting on behalf of resellers. Consequently, you agree and warrant that you are acting as an end consumer and that you will not, directly or indirectly, resell Madame Coco products purchased on the Websiteand/or by phone for commercial purposes.
For each purchase of Products, you will be requested to confirm your acceptance of the current Terms and Conditions of Sale applicable at the date of your order. The said terms and conditions may be viewed prior to and at the moment when you are prompted to confirm that you accept them. To indicate your acceptance, you will need to check the box “I accept the General Terms and Conditions of Sale and consent to the processing of my data, in accordance with “Madame Coco’s Privacy Policy”. You can view the applicable version of the Privacy Policy at any time by clicking on the hyperlink labelled “Privacy”
All site users must respect the general conditions of sale.
Our offers are intended solely for consumers with a delivery address in Germany, Belgium, Luxemburg, Austria, Italy, Spain, Portugal, Poland, Denmark, Norway, Sweden, Hungary, Check Republic, Lithuania, Slovenia, Slovakia, Romania, Bulgaria, Greece, Estonia, Latvia, Ukraine, Switzerland, UK, Ireland, Scotland, Wales, Croatia, Serbia, Bosnia and Herzegovina.
MADAME COCO will notify the customer by email should an unavailable item be ordered. In the case of a debit or payment of an item that is not available, MADAME COCO commits to propose a credit note or refund to customers within 15 days. The order will be cancelled automatically.
Prices are presented in Euros all taxes included for Germany, Belgium, Luxemburg, Austria, Italy, Spain, Portugal, Poland, Denmark, Norway, Sweden, Hungary, Check Republic, Lithuania, Slovenia, Slovakia, Romania, Bulgaria, Greece, Estonia, Latvia, Ukraine, Switzerland, UK, Ireland, Scotland, Wales, Croatia, Serbia, Bosnia and Herzegovina, excluding any delivery charges. MADAMECOCO.COM reserves the right to modify its prices at any time but the products are invoiced at the price in force at the time of registration of the order.
The tariffs take account of possible reductions that would be granted on the MADAMECOCO.COM site. These prices are firm and not revisable during their period of validity, as indicated on the MADAMECOCO.COM site, MADAMECOCO.COM reserving the right, outside this period of validity, to modify the prices at any time. They do not include the costs of processing, shipping, transport and delivery which may be charged extra, if so specified on the sites. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is issued by MADAMECOCO.COM. It can be downloaded from the website where the order was placed.
Any order placed on the Site and delivered may be subject to any taxes and customs duties imposed when the package reaches its destination. These customs duties and any taxes linked to the delivery of an article are at the Customer's expense and are the responsibility of the Customer.
MADAMECOCO.COM is not obliged to verify and to inform the Customer of customs duties and taxes applicable. By ordering on the Site, the Customer is considered as the official importer and obliged to respect all the laws and regulations of the country where the merchandise is received. Clients should be aware that cross-border supplies may be subject to an opening and inspection procedure by the customs authorities
You may at any time add Products to your selection by clicking on "Add to cart" and choose to complete your order or continue shopping.
Once you have selected the Product(s), click on "Proceed to Checkout" to begin the process of placing your order. If you already have a customer account, you will be required to log in and enter your password at this stage.
If you do not yet have an account, you will be prompted to create one by confirming your email address and subsequently creating a password.
Your login and password are strictly for personal use. Consequently, you undertake to store them safely and never disclose them to third parties. MADAME COCO B.V shall under no circumstances be held liable for any loss, theft or fraudulent use of your customer account; you undertake to inform MADAME COCO immediately in such an event. Once you have created an account you will be able to:
For Facebook Login or Google Login, we use your email or identity data only once to pre-fill the form. We do not collect any other data from Facebook or Google. You can exercise your rights of access, rectification or deletion at gdpr@madamecoco.com.
After clicking on “Checkout” Madame Coco shall thereupon send the Customer an automatic order confirmation by e-mail in which the Customer's order is listed again. The automatic order confirmation merely documents that the Customer's order has been received by Madame Coco and does not constitute an acceptance of the application. The contract shall only be concluded by the delivery of the ordered goods. In this e-mail or in a separate e-mail, but at the latest upon delivery of the goods, the text of the contract (consisting of the order, the general terms and conditions and the order confirmation) shall be sent to the Customer by us on a permanent data carrier (e-mail or paper printout). The contract text will be stored in compliance with data protection. The conclusian of the Contract takes place in English language.
The Customer confirms their billing address, the product, and the total price. The Customer then provides their card number, the corresponding expiry date, and the security code. The Customer finalises the payment by clicking on the button "Confirm." When clicking on "Memorise", the Customer agrees that the credit card number associated with the expiry date will be retained for future purchases.
*Not all payment methods are available in all countries.
Increase conversion with Dutch customers by enabling iDEAL—the most popular payment method in the Netherlands, with more than 60% share of online payments.
Bank RedirectIncrease conversion by offering customers a more convenient and secure way to pay from their bank account. By authorizing payment using the customer’s online banking credentials, bank redirects are the preferred method of paying online in many countries.
Accept the dominant payment method globally with one of the largest card networks in the world.
CardsAccept all major debit and credit cards from customers in every country.
Accept the dominant payment method globally with one of the largest card networks in the world.
CardsAccept all major debit and credit cards from customers in every country.
Offer Google Pay out of the box to customers who have set it up on their device or browser.
WalletsEnable your customers to check out faster with wallet payment methods that digitally store credit and debit cards. Wallets eliminate the need for customers to manually enter their card and billing information, offering a quick and convenient way to pay.
Interac (External) External payment methods require a separate direct integration and agreement with the payment method provider and are not supported on Stripe.
Accept the dominant payment method globally with Canada’s leading debit card.
CardsAccept all major debit and credit cards from customers in every country.
Offer flexible payment options that give customers more freedom to choose when and how to pay for a purchase, with 150 million consumers across 27 markets.
Buy now, pay laterOffer flexible buy now, pay later payment options that increase your customers’ purchasing power, leading to higher conversion and order value.
This payment method requires you to have a legal entity registered in the country (or in the European Union) where you are offering the payment method.
Deliver a frictionless and seamless checkout experience with Link, a 1-click checkout that autofills your customer’s payment and shipping details.
WalletsEnable your customers to check out faster with wallet payment methods that digitally store credit and debit cards. Wallets eliminate the need for customers to manually enter their card and billing information, offering a quick and convenient way to pay.
Offer Apple Pay out of the box to customers who have set it up on their device or browser, enabling faster checkout.
WalletsEnable your customers to check out faster with wallet payment methods that digitally store credit and debit cards. Wallets eliminate the need for customers to manually enter their card and billing information, offering a quick and convenient way to pay.
Accept the dominant payment method globally with a popular credit card used in more than 130 countries.
CardsAccept all major debit and credit cards from customers in every country.
Let your Belgian customers pay with Bancontact—Belgium’s most popular payment method offered by over 80% of online businesses. Bank RedirectIncrease conversion by offering customers a more convenient and secure way to pay from their bank account. By authorizing payment using the customer’s online banking credentials, bank redirects are the preferred method of paying online in many countries.
MADAMECOCO.COM reserves the right to refuse to carry out a delivery or to honour an order placed by a customer that has not totally or partially paid a preceding order or with whom a payment dispute is being handled.
MADAME COCO delivers to the order address specified by the customer.
The standard delivery times are in the below. After successful receipt you will receive an automatic order confirmation.
We can provide shipping within the scope of the following countries. Average delivery times are as follows:
As soon as the goods are dispatched, you will receive an automatic shipping confirmation by email. The invoice, return slip (Germany and Italy) and return label (Germany and Italy) are attached to the shipping confirmation for you to print out. Return shipping from all countries that we operate in is free of charge.
*Shipping price can be seen in the cart
These are consignments which have not been delivered to the final destination for the following reasons: Undeliverable, Not Claimed, Refused, Damaged In Transit, Opened...
Consignments returned to MADAME COCO by the transporter with the following remark: Undeliverable. Once we have received and accepted the undelivered consignment, MADAMECOCO.COM will contact the customer to propose a new shipment if the product is still available or to offer a refund. MADAMECOCO.COM reserves the right to reimburse an order and not to re-ship it if multiple "UNDELIVERABLE" orders have been identified.
Consignments which have not been claimed by the customer within the time limit imposed by Transport Provider. Once we have received and accepted the undelivered consignment, MADAMECOCO.COM will contact the customer to propose a new shipment if the product is still available or offer a refund. MADAMECOCO.COM reserves the right to reimburse an order and not re-ship it if multiple " NOT CLAIMED" orders have been identified.
The consignment has been refused during delivery attempt. Once we have received and accepted the undelivered consignment, a credit note will put in the customer account within 72 hours following receipt of the undelivered consignment. The Customer may request a refund and thus cancellation of the credit note directly on their customer account.
The Products must be returned from any country within the Delivery Area and in the manner set out below.
If you wish to return the product from a country outside the Delivery Area, you will be solely responsible for the cost of returning the product, including any additional costs (taxes and/or customs duties) and/or any formalities for clearing customs. MADAME COCO shall in no way be liable for any loss, damage and/or delays related to returns made from a country outside the Delivery Area. Any return of a Product by MADAME COCO after the legal guarantee of conformity has been implemented may only be made within the Delivery Area.
Products bought in Madame Coco stores cannot be exchanged nor returned via the Website.
In the context of the right of withdrawal, you must ensure that the Products are returned in their original condition and packaging (the orange box and the shipping carton), and accompanied by their invoice or a copy of the invoice in the case of a partial return.
Returning a product as part of an exchange is free of charge. For this to be possible, you have to return the Products to us using one of our selected carrying firms within thirty (30) days of your withdrawal notification, and by using our prepaid return label service. Log in to your customer account and click on "Return or exchange items” in the “Your orders” section.
Please use the return label included in the package for the return shipment. If you cannot find a label, please contact our customer service:
Email: customerservice@madamecoco.com
If you wish to exercise your right of withdrawal - in accordance with the conditions provided for in Article 10, you may use the form below:
To: MC - Advanced Supply Chain Group
Herrenpfad-Süd 40 41334 Nettetal, Germany.
Fill out the return slip and state the reason for the return.
Madame Coco holds the copyright to all images, films and texts published on www.madamecoco.com. The use of images, films and texts is not permitted without the written consent of Madame Coco.
These Terms and Conditions of Sale are governed and construed in accordance with Dutch law. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his or her habitual residence, remain unaffected.
If your complaint is about a product, our Website or anything else, please contact our Customer Service
You may also be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr.
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