How can I place an order?
Who can I contact for product information?
For information about our website or the product you wish to purchase, you can contact our Customer Service by sending an email to customerservice@madamecoco.com
GENERAL
How can I place an order?
Who can I contact for product information?
For information about our website or the product you wish to purchase, you can contact our Customer Service by sending an email to customerservice@madamecoco.com
SHIPPING
Do you ship internationally?
Can I change the address after placing an order?
Will I have to pay for shipping?
What should I pay attention to when receiving my order?
What happens if I am not available at the delivery address?
How can I track my shipment?
SHIPPING AND DELIVERY
When are orders shipped?
How long can I keep products in my cart?
How can I check my orders?
Are the prices of the products I purchase inclusive of VAT?
ORDER
How can I place an order?
How can I modify my order?
How can I cancel my order?
You can request order cancellation by checking the order tracking screen and contacting our Customer Service at customerservice@madamecoco.com before your product is shipped and the invoice is issued. For detailed information, please review our Cancellation and Return Policy.
ORDER RETURNS AND CANCELLATIONS
Can I return my order?
Who pays for the return shipping?
How to process a return?
What is the return period for purchased products?
Are there any non-returnable products?
When will the refund appear on my credit card?
After the returned products reach the Madame Coco/Advanced warehouse, their compliance with the return conditions will be checked. Once the products are verified to meet the return conditions and are unused and resalable, the refund will be processed to your credit card within an average of 5-10 days. The duration of the refund process may vary depending on the banks. For any questions regarding returns, you can contact us by emailing customerservice@madamecoco.com.
What should I do If the product I received is defective?
PAYMENT
What should I do if my credit card is not approved during the payment step?
What are the payment options?
Can I pay on delivery?
How do you ensure the security of my credit card for orders?
Can I make payments via Wire Transfer or EFT?
MEMBERSHIP
How can I become a member?
What should I pay attention to in the membership process?
What should I do if I did not receive a confirmation email?
How can I change my membership information?
How can I update my address information?
Can I change my billing information?
I forgot my password, how can I retrieve it?
How do you ensure the security of my membership information?
How can I cancel my membership?
To cancel your membership, you can contact our Customer Service by emailing customerservice@madamecoco.com and submit your request.
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